Return Policy And Refund Terms
Usiero provides a 30-day period from the date of delivery for customers who wish to return an eligible purchase. Returned merchandise must be unused, with its original packaging included wherever applicable. No restocking charges or additional store-specific return exclusions apply. Following receipt and assessment of the returned item, approved refunds are sent to the payment method used at checkout within 7 days.
All expenses associated with returning an order are payable by the customer.
Conditions For Returning An Item
Before arranging a return, please ensure that your request falls within the 30 days following delivery. Products must not have been used, and original packaging should accompany the return where relevant. Any additional return instructions provided for an individual product must also be observed.
Once this 30-day period has passed, the purchase is no longer eligible for a return under the terms outlined here.
Submitting A Return Request
Customers wishing to send an item back should first contact Usiero customer service. Please include your order reference and explain the reason for the requested return. Our team will use these details to assess the request before advising you on how to continue.
Preparing And Shipping Your Return
Do not send an item back until you have received the relevant return instructions from Usiero. Once your request has been assessed, our customer service team will explain the next steps. Please pack the merchandise carefully to help prevent damage during transportation.
Return postage must be arranged and paid for by the customer. Usiero does not cover these shipping expenses or provide reimbursement for them. Customers may wish to retain shipment tracking information as a record of the parcel's journey and delivery.
Refund Decisions And Payment
Refund eligibility is determined after the returned merchandise has reached Usiero and been checked against the conditions set out in this policy. Where a return meets the applicable requirements, the refund will be issued to the original payment method within 7 days of receipt and review.
Approved refunds are not subject to restocking deductions. If the expected refund has not appeared within this period, please reach out to customer service with your order details so that the payment status can be investigated.
Options For Replacing A Purchase
Customers considering a replacement instead of a refund may enquire about an exchange by contacting Usiero within the 30-day return period. The requested alternative, current availability, and applicable arrangements can then be discussed with customer service. An exchange depends on the options available and is not guaranteed under this policy.
Requests To Cancel An Order
Order cancellation requests should be sent to Usiero without delay. Whether cancellation can be accommodated depends on the stage of fulfilment: an order may still be cancelled before processing or dispatch has commenced, but cancellation is not available once preparation or shipment is underway.
For purchases that have already arrived, customers should use the return procedure described above. The cancellation process does not apply after delivery.
Problems With An Order Upon Arrival
Please notify Usiero customer service if your delivery contains a damaged product or an item that differs from the one ordered. To help us understand the situation, provide photographs that clearly show the issue, together with images of the outer packaging if relevant. Include your order details so the purchase can be identified.
After reviewing the information, Usiero will assess the circumstances and determine an appropriate response to the reported issue.
Applicable Terms And Conditions
Returns, refund requests, exchanges, and order-related concerns are addressed by this policy in conjunction with the Terms of Service. Customers should consult both documents to understand the conditions applicable to purchases made through the Usiero website.