Returns Overview
Usiero accepts eligible return requests within 30 days following delivery. Items should remain unused and should be returned with their original packaging where applicable. There are no store specified return exceptions or restocking fees. If an approved return qualifies for a refund, the refund is issued to the original payment method within up to 7 days after the return has been received and reviewed.
Return shipping costs are the responsibility of the customer.
Eligibility For Returns
Return requests must be submitted within 30 days following delivery. The item should remain unused and should be returned in its original packaging where applicable. Any applicable product specific requirements shown with the product should also be followed.
Return requests submitted after the 30 day return period cannot be processed under this policy.
Starting A Return
To request a return, contact Usiero customer service with your order details and a short explanation of the return request. This information allows the return request to be reviewed.
Return Process
After the return request has been reviewed, Usiero will provide instructions for sending the item back. Please package the item appropriately so that it is protected during transit.
The customer is responsible for return shipping costs. Return shipping is not covered or reimbursed by Usiero. Where appropriate, using a shipping service that provides tracking can help document the returned shipment.
Refund Handling
After the returned item arrives, Usiero reviews the item against the applicable return conditions. If the return is approved, the refund is issued to the original payment method within up to 7 days.
No restocking fee applies. If you do not receive an approved refund within the stated timeframe, please contact customer service so the matter can be reviewed.
Exchanges
If you would prefer a different item, contact Usiero customer service within the applicable 30 day return period. Available exchange options and next steps can then be discussed. An exchange option or specific inventory availability is not guaranteed by this policy.
Order Cancellation
If you need to cancel an order, contact Usiero as early as possible. Cancellation may be possible before processing or shipping begins. Once an order is already being prepared or has been shipped, it cannot be cancelled.
After delivery, cancellation is no longer available and the applicable return process must be followed.
Damaged Or Wrong Items
If your order arrives damaged or you receive a different item than expected, contact customer service and provide clear photographs showing the issue. Include photographs of the packaging where relevant, along with relevant order information where appropriate.
Usiero will review the situation and arrange an appropriate resolution based on the circumstances.
Relationship To The Terms Of Service
This Return And Refund Policy is written in accordance with the Terms of Service. The Terms of Service and this policy should be read together when considering returns, refunds, exchanges, and related order matters.